BUY COURSE NOW - online self directed

n addition to the skills and training that employees bring with them to a position, there are innate soft skills which equally contribute to the growth and longevity of an organization. With our Ten Soft Skills You Need workshop, participants will begin to see how important it is to develop and expand upon a core set of soft skills. This program will highlight some of these skills, including teamwork, communication, flexibility and networking, and provide learners the tools to develop these in both their personal and professional lives.

Course Objec tives:

• Discuss why soft skills are important to success in the workplace
• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

Course Outline:


Ten Soft Skills You Need

Module One: What are Soft Skills?

• Definition of Soft Skills

• Empathy and the Emotional Intelligence Quotient

• Professionalism

• Learned vs. Inborn Traits

• Case Study

• Module One: Review Questions

Module Two: Soft Skill 1- Communication

• Ways We Communicate

• Improving Non-Verbal Communication

• Listening

• Openness and Honesty

• Case Study

• Module Two: Review Questions

Module Three: Soft Skill 2 - Teamwork

• Identifying Capabilities

• Get Into Your Role

• Learn the Whole Process

• The Power of Flow

• Case Study

• Module Three: Review Questions

Module Four: Soft Skill 3 - Problem Solving

• Define the Problem

• Generate Alternative Solutions

• Evaluate the Plans

• Implementation and Re-evaluation

• Case Study

• Module Four: Review Questions

Module Five: Soft Skill 4 - Time Management

• The Art of Scheduling

• Prioritizing

• Managing Distractions

• The Multitasking Myth

• Case Study

• Module Five: Review Questions

Module Six: Soft Skill 5 and 6 - Attitude and Work Ethic

• What Are You Working For?

• Caring for Others vs. Self

• Building Trust

• Work Is Its Own Reward

• Case Study

• Module Six: Review Questions

Module Seven: Soft Skill 7 - Adaptability/Flexibility

• Getting over the “Good Old Days” Syndrome

• Changing to Manage Process

• Changing to Manage People

• Demonstrating Your Adaptability

• Case Study

• Module Seven: Review Questions

Module Eight: Soft Skill 8 – Self Confidence

• Confident Traits

• Self-Questionnaire

• Sure-fire Confidence Building Tactics

• Build Up Others

• Case Study

• Module Eight: Review Questions

Module Nine: Soft Skill 9 - Ability to Learn From Criticism

• Accepting that we make mistakes

• Listen with an Open Mind

• Analyze and Learn

• Clear the Air

• Case Study

• Module Nine: Review Questions

Module Ten: Soft Skill 10 - Networking

• Redefining Need

• Identifying Others’ Interests

• Reaching Out

• When to Back Off

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up