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Supervising Others

$245
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BUY COURSE NOW - online self directed


The Supervising Others workshop will help supervisors learn to become more efficient and proficient in their role. Participants will be given information, tools and strategies for delegating, managing time, and setting goals and expectations for themselves and others. In addition, participants will develop the skills needed to provide meaningful feedback, resolve conflict, and take on unique leadership roles. This course is recommended for experienced and aspiring leaders.

*This course pairs well with Coaching and Mentoring, for those looking to enhance their leadership skills


Course Objectives:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

    Course Outline:



    Supervising Others

    Module One: Setting Expectations

    • Define Requirements

    • Identify Opportunities

    • Verbal Expectations

    • Written Expectations

    Module Two: Setting Goals

    • Cascading Goals

    • The SMART Way

    • Helping Others Set Goals

    Module Three: Assigning Work

    • General Principles

    • The Dictatorial Approach

    • The Apple-Picking Approach

    • The Collaborative Approach

    Module Four: Degrees of Delegation

    • Level One

    • Level Two

    • Level Three

    Module Five: Implementing Delegation

    • Deciding to Delegate

    • To Whom Should You Delegate?

    • Providing Instructions

    • Monitoring Results

    • Troubleshooting

    Module Six: Providing Feedback

    • Characteristics

    • Feedback Delivery Tools

    • Informal Feedback

    • Formal Feedback

    Module Seven: Managing Your Time

    • The 80/20 Rule

    • Prioritizing with the Urgent-Important Matrix

    • Productivity Journal

    • Routines and Rituals

    Module Eight: Resolving Conflict

    • Conflict Resolution Process

    • Maintaining Fairness

    • Seeking Help from Within the Team

    • Seeking Help from Outside the Team

    Module Nine: Tips for Special Situations

    • Being Promoted from within the Team

    • Leading a New Team

    • Taking on an Established Team

    Module Ten: A Survival Guide for the New Supervisor

    • Ask the Right Questions

    • Go to Gemba

    • Continue Learning

    Module Eleven: Assignment Review / Wrap Up

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