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- online self directed
The Supervising Others workshop will help supervisors learn to become more efficient and proficient in their role. Participants will be given information, tools and strategies for delegating, managing time, and setting goals and expectations for themselves and others. In addition, participants will develop the skills needed to provide meaningful feedback, resolve conflict, and take on unique leadership roles. This course is recommended for experienced and aspiring leaders.
*This course pairs well with Coaching and Mentoring, for those looking to enhance their leadership skills
Course Objectives:
Course Outline:
Supervising Others
Module One: Setting Expectations
• Define Requirements
• Identify Opportunities
• Verbal Expectations
• Written Expectations
Module Two: Setting Goals
• Cascading Goals
• The SMART Way
• Helping Others Set Goals
Module Three: Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach
Module Four: Degrees of Delegation
• Level One
• Level Two
• Level Three
Module Five: Implementing Delegation
• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring Results
• Troubleshooting
Module Six: Providing Feedback
• Characteristics
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback
Module Seven: Managing Your Time
• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Productivity Journal
• Routines and Rituals
Module Eight: Resolving Conflict
• Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team
Module Nine: Tips for Special Situations
• Being Promoted from within the Team
• Leading a New Team
• Taking on an Established Team
Module Ten: A Survival Guide for the New Supervisor
• Ask the Right Questions
• Go to Gemba
• Continue Learning
Module Eleven: Assignment Review / Wrap Up