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Social Intelligence

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Social Intelligence is about understanding your environment and having a positive influence. Our Social Intelligence workshop is designed to improve social skills through active listening, understanding body language, and being more empathetic; providing participants an added advantage in all of their personal and professional interactions. Participants will become more confident in social situations by learning how to express and interpret social cues. In addition, they will create positive connections with others and increase their own influence. Social interactions are a two way street - learn the rules of the road with this course.

*This course pairs well with Developing Emotional Intelligence for those looking to broaden their social soft skills


Course Objectives:

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Learn tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Learn various forms of body language

    Course Outline:



    Social Intelligence

    Module One: Increase Your Self-Awareness

    • Remove Self-Deception

    • Ask for Feedback

    • Be Open to Change

    • Reflect on Your Actions

    • Case Study

    • Module One: Review Questions

    Module Two: The Keys to Empathy

    • Listen and Pay Attention

    • Reserve Judgement

    • Shift Perspectives

    • Genuine Emotions

    • Case Study

    • Module Two: Review Questions

    Module Three: Active Listening

    • Attunement

    • Making Assumptions

    • Shifting Focus

    • Dismissing Feelings

    • Case Study

    • Module Three: Review Questions

    Module Four: Insight on Behavior

    • Perception

    • Facts vs. Emotion

    • Online Communication

    • Listen and Watch

    • Case Study

    • Module Four: Review Questions

    Module Five: Interpersonal Communication

    • Respect and Trust

    • Be Consistent

    • Remain Calm

    • Body Language

    • Case Study

    • Module Five: Review Questions

    Module Six: Social Cues (I)

    • Social Situations

    • Eyes

    • Non-Verbal Cues

    • Verbal Cues

    • Case Study

    • Module Six: Review Questions

    Module Seven: Social Cues (II)

    • Spectrum of Cues

    • Review and Reflect

    • Being Adaptable and Flexible

    • Personal Space

    • Case Study

    • Module Seven: Review Questions

    Module Eight: Conversation Skills

    • Current Events

    • Conversation Topics

    • Cues to Watch For

    • Pay Attention

    • Case Study

    • Module Eight: Review Questions

    Module Nine: Body Language

    • Self Awareness

    • It’s Not What You Say, it’s How You Say It

    • Open vs. Closed Body Language

    • Communicate with Power

    • Case Study

    • Module Nine: Review Questions

    Module Ten: Building Rapport

    • Maintain Integrity

    • Consider Others

    • Remembering People

    • Good Questions

    • Case Study

    • Module Ten: Review Questions

    Module Eleven: Assignment Review / Wrap Up

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