BUY COURSE NOW - online self directed

With our Sensitivity Training workshop, participants will be introduced to topics to promote equity and inclusion, as well as the benefits that come along with it. In addition, it will outline the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group, with additional focus towards individual’s behaviors and emotions. Fostering positive relationships between co-workers is an investment that will benefit your entire organization, and essential to conducting business in today's market.

Course Objectives:

• Define sensitivity training and its usefulness and necessity in the workplace
• Identify the benefits for self and the company in pursuing a sensitivity objective
• Successfully raise awareness of others
• Identify different types of stereotypes; their delivery and effects
• Review and discuss best practices for dealing with issues associated with stereotypes
• Define the steps to handling complaints associated with sensitive issues and stereotypes
• Describe the benefits of sensitivity awareness

Course Outline:



Sensitivity Training

Module One: Introduction to Sensitivity Training

• Definition

• History

• Who Needs it?

• Goals

• Knowledge Check

Module Two: Benefits

• Raising Awareness

• Interaction

• Behavioral Changes

• Productive Workplace

• Knowledge Check

Module Three: Stereotypes

• Explicit

• Implicit

• Purpose

• Effects

• Knowledge Check

Module Four: Discrimination

• Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Five: Stereotypes

• Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Six: Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Seven: Employer Responsibilities

• Disabilities

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Eight: Employer Responsibilities

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Nine: Handling Complaints (I)

• Develop Process

• Publish Process

• Train Employees

• Assess the Effectiveness of the Process

• Knowledge Check

Module Ten: Handling Complaints (II)

• Gather Information from the Complainant

• Evaluate the Credibility of the Complaint

• Interview Those Involved

• Take Action Against the Offender

• Knowledge Check

Module Eleven: Assignment Review / Wrap Up