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Performance Management

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Performance Management ensures that employees and management within an organization are focused on the same priorities. Our Performance Management workshop provides tools and streamlined strategies when transitions in personnel or directives take place. The techniques learned provide for greater understanding and communication between department teams, and maintain ongoing opportunities to use an employee's skill set in meeting the new goals and directives of an organization. Performance management techniques improve production and reduce waste, while creating additional value with employees through feedback and coaching.

*This course pairs well with Conducting Annual Employee Reviews to support industry leaders in developing and nurturing positive employee relationships


Course Objectives:

  • Define performance management
  • Understand how performance management works, and the tools to make it work
  • Learn the three phases of project management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb’s Learning Cycle
  • Recognize the importance of motivation
  • Develop a performance journal and performance plan

    Course Outline:



    Performance Management

    Module One: The Basics (I)

    • What is Performance Management?

    • How Does Performance Management Work?

    • Tools

    • Case Study

    • Review Questions

    Module Two: The Basics (II)

    • Three Phase Process

    • Assessments

    • Performance Reviews

    • Case Study

    • Review Questions

    Module Three: Goal Setting

    • SMART Goal Setting

    • Specific

    • Measurable

    • Attainable

    • Realistic

    • Timely

    • Monitoring Results

    • Case Study

    • Review Questions

    Module Four: Establishing Performance Goals

    • Strategic Planning

    • Job Analysis

    • Setting Goals

    • Motivation

    • Case Study

    • Review Questions

    Module Five: 360 Degree Feedback

    • What is 360 degree Feedback?

    • Traditional Performance Review

    • The Components

    • Case Study

    • Review Questions

    Module Six: Competency Assessments

    • Competency Assessment Defined

    • Implementation

    • Final Destination

    • Case Study

    • Review Questions

    Module Seven: Kolb’s Learning Cycle

    • Experience

    • Observation

    • Conceptualization

    • Experimentation

    • Case Study

    • Review Questions

    Module Eight: Motivation

    • Key Factors

    • The Motivated Organization

    • Identifying Personal Motivators

    • Evaluating and Adapting

    • Case Study

    • Review Questions

    Module Nine: The Performance Journal

    • Record Goals and Accomplishments

    • Linking with Employees or Managers

    • Implementing a Performance Coach

    • Keeping Track

    • Case Study

    • Review Questions

    Module Ten: Creating a Performance Plan

    • Goals

    • Desired Results

    • Prioritization

    • Measure

    • Evaluation

    • Case Study

    • Review Questions

    Module Eleven: Assignment Review / Wrap Up

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