BUY COURSE NOW - online self directed

Harassment is not okay - it is illegal, and unfortunately is happening more frequently than one would think. Harassment in the workplace needs to be reported so that the company can handle the issue properly and remediate any future problems. Our Managing Workplace Harassment workshop provides guidance for an ever changing work environment. Participants will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This workshop will also help in fostering a safer and more productive workplace.

Course Objectives:

• Define various types of discrimination and harassment
• Identify the different types of harassment and their signs
• Understand the employer’s responsibilities
• Discuss how to remediate workplace harassment
• Understand the harassment reporting processes and procedures
• Discuss the steps that will be necessary in reporting harassment in the workplace

Course Outline:



Managing Workplace Harassment

Module One: Discrimination

• Gender

• Race

• Religion

• Disability

• Case Study

• Module One: Review Questions

Module Two: Physical

• Hitting

• Threatening Behavior

• Destroying Property

• Workplace Homicide

• Case Study

• Module Two: Review Questions

Module Three: Verbal

• Yelling

• Insulting

• Ordering

• Blaming

• Case Study

• Module Three: Review Questions

Module Four: Sexual

• Touching

• Gestures

• Sharing Inappropriate Photos

• Sharing Inappropriate Jokes

• Case Study

• Module Four: Review Questions

Module Five: Psychological

• Isolating

• Discrediting

• Disparaging

• Contesting

• Case Study

• Module Five: Review Questions

Module Six: Cyberbullying

• Humiliating Mass Emails

• Harassing Emails

• Emailing Lies

• Monitoring Policy

• Case Study

• Module Six: Review Questions

Module Seven: Employer Responsibility

• Understanding Laws

• Recordkeeping

• Investigating Complaints

• Remediating Harassment

• Case Study

• Module Seven: Review Questions

Module Eight: Stopping Harassment Before It Happens

• Developing Anti-Harassment Policy

• Regularly Updating Policy

• Training Employees

• Emphasizing Consequences

• Case Study

• Module Eight: Review Questions

Module Nine: Reporting Harassment

• Fear of the Unknown

• Repressing Feelings

• Speaking Up

• Perfectionism

• Case Study

• Module Nine: Review Questions

Module Ten: Handling Harassment Complaints

• Creating a Step-by-Step Process

• Publishing a Step-by-Step Process

• Training Employees

• Retaliating

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up

Marketing Basics

Module One: What is Marketing?

• What is a Market?

• Marketing vs. Selling

• Understanding Customer Needs

• Defining Your Product or Service

• Case Study

• Module One: Review Questions

Module Two: Common Marketing Types (I)

• Direct Marketing

• Active Marketing

• Incoming Marketing

• Outgoing Marketing

• Case Study

• Module Two: Review Questions

Module Three: Common Marketing Types (II)

• Guerilla Marketing

• B2B Marketing

• B2C Marketing

• Promotional Marketing

• Case Study

• Module Three: Review Questions

Module Four: The Marketing Mix

• Product

• Price

• Promotion

• Place

• Case Study

• Module Four: Review Questions

Module Five: Communicating the Right Way

• The Marketing Pitch

• Value vs. Price

• The Power of Fun

• Selecting the Right Media

• Case Study

• Module Five: Review Questions

Module Six: Customer Communications

• Customer Voice

• It’s Not About You

• Every Interaction Counts

• Honesty

• Case Study

• Module Six: Review Questions

Module Seven: Marketing Goals

• Brand Switching

• Repeat Purchases

• Brand Loyalty

• Inform and Educate

• Case Study

• Module Seven: Review Questions

Module Eight: The Marketing Funnel

• Awareness

• Interest

• Desire

• Action

• Case Study

• Module Eight: Review Questions

Module Nine: Marketing Mistakes (I)

• Social Media

• USP

• International Translations

• Relationships

• Case Study

• Module Nine: Review Questions

Module Ten: Marketing Mistakes (II)

• Having a Plan

• Everyone

• Metrics

• Listening to Customers

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up