BUY COURSE NOW - online self directed

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, non verbal communication, and leaving a lasting positive impression.

Course Objectives:

• Understand the difference between hearing and listening
• Improve the verbal skills of asking questions and communicating with power
• Understanding how ‘non-verbal communication can enhance interpersonal relationships
• Identify the skills needed in starting a conversation
• Creating a powerful introduction and remembering names
• Understand how seeing different perspectives can improve skills in influencing others
• Understand how the use of facts and emotions can help you influence others
• Identify ways of sharing one’s opinions constructively
• Negotiation preparations; opening, bargaining, and closing
• Learn tips in making an impact through powerful first impressions

Course Outline:



Interpersonal Skills

Module One: Verbal Communication Skills

• Listening vs. Hearing

• Asking Questions

• Communicating with Power

Module Two: Non-Verbal Communication Skills

• Body Language

• The Signals You Send

• It’s Not What You Say, it’s How You Say It

Module Three: Making Small Talk and Moving Beyond

• The Four Levels of Conversation

Module Four: Moving the Conversation Along

• Asking for Examples

• Using Repetition

• Using Summary Questions

• Asking for Clarity

Module Five: Remembering Names

• Creating Powerful Introductions

• Using Mnemonics

• If you Forget…

Module Six: Influencing Skills

• Seeing the Other Side

• Building a Bridge

• Giving In vs. Giving Up

Module Seven: Bringing People to Your Side

• A Dash of Emotion

• Plenty of Facts

• Bringing It All Together

Module Eight: Sharing Your Opinion

• Using I-Messages

• Disagreeing Constructively

• Building Consensus

Module Nine: Negotiation Basics

• Preparation

• Opening

• Bargaining

• Closing

Module Ten: Making an Impact

• Creating a Powerful First Impression

• Assessing a Situation

• Being Zealous without Being Offensive

Module Eleven: Assignment Review / Wrap Up