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The Facilitation Skills workshop can help your organization set and achieve target goals, with a focus on fairness and creating an easy decision making process. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate meetings, training or other corporate events. Creating a comfortable environment through better facilitation will give participants a better understanding of what a good leader can do to improve any meeting or gathering.

• Define facilitation and identify its purpose and benefits
• Clarify the role and focus of a facilitator
• Differentiate between process and content in the context of a group discussion
• Provide tips in choosing and preparing for facilitation
• Facilitating the Tuckman and Jensen’s stages of group development
• Guidelines to help group consensus and participation when choosing a solution
• Provide guidelines in dealing with disruptions, disfunctions and difficult people in groups
• Define what interventions are, when they are appropriate and how to implement them

Course Outline:



Facilitation Skills

Module One: Understanding Facilitation

• What is Facilitation?

• What is a Facilitator?

• When is Facilitation Appropriate?

Module Two: Process vs. Content

• About Process

• About Content

• A Facilitator’s Focus

Module Three: Laying the Groundwork

• Choosing a Facilitated Approach

• Planning for a Facilitated Meeting

• Collecting Data

Module Four: Tuckman and Jensen’s Model of Team Development

• Stage One: Forming

• Stage Two: Storming

• Stage Three: Norming

• Stage Four: Performing

Module Five: Building Consensus

• Encouraging Participation

• Gathering Information

• Presenting Information

• Synthesizing and Summarizing

Module Six: Reaching a Decision Point

• Identifying the Options

• Creating a Short List

• Choosing a Solution

• Using the Multi-Option Technique

Module Seven: Dealing with Difficult People

• Addressing Disruptions

• Effective Strategies

• Resolving Issues

Module Eight: Addressing Group Dysfunction

• Establishing Norms

• Restating and Reframing Issues

• Redirecting

Module Nine: About Intervention

• Why Intervention May Be Necessary

• When to Intervene

• Levels of Intervention

Module Ten: Intervention Techniques

• Using Your Processes

• Boomerang

• ICE it

Module Eleven: Assignment Review / Wrap Up

Goal Setting and Getting Things Done

Module One: Overcoming Procrastination (I)

• “Eat That Frog!”

• Just Do It

• The 15 Minute Rule

• Chop it Up

• Case Study

• Module One: Review Questions

Module Two Overcoming Procrastination (II)

• Remove Distractions

• Start Small and Build

• Reward Yourself

• Set Realistic Deadlines

• Case Study

• Module Two: Review Questions

Module Three: Four P’s of Goal Setting

• Positive

• Personal

• Possible

• Prioritized

• Case Study

• Module Three: Review Questions

Module Four: Improving Motivation

• Remember Peak Moments

• Write Your Goals Down

• Use Gamification

• Track Your Progress

• Case Study

• Module Four: Review Questions

Module Five: Wise Time Management

• Urgent/Important Matrix

• The 80/20 Rule

• Utilize a Calendar

• Create a Ritual

• Case Study

• Module Five: Review Questions

Module Six: Tips for Completing Tasks

• One Minute Rule

• Five Minute Rule

• Break Up Large Tasks

• Utilize Technology

• Case Study

• Module Six: Review Questions

Module Seven: Increase Your Productivity

• Repeat What Works

• Get Faster

• Remove “Should”

• Build on Your Successes

• Case Study

• Module Seven: Review Questions

Module Eight: To-Do List Characteristics

• Focus on the Important

• Chunk, Block, Tackle

• Make It a Habit

• Plan Ahead

• Case Study

• Module Eight: Review Questions

Module Nine: SMART Goals

• Specific

• Measurable

• Attainable

• Realistic

• Timely

• Case Study

• Module Nine: Review Questions

Module Ten: Mistakes Will Happen

• Accept It

• Bounce Back

• Adapt and Learn

• Ask for Help

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up