Our FSTS Workplace Fundamentals Bundle is a must-have for all employment spaces. Working with others, communication strategies, and developing equity and inclusion practices and policies are foundational programs for all businesses. The FSTS WF Bundle includes these 6 courses:

1. Diversity, Equity and Inclusion
2. Unconscious Bias
3. Communication Strategies
4. Office Health and Safety
5. Sensitivity Training
6. Respect in the Workplace

Course Outline:



Diversity, Equity and Inclusion

Module One: Introduction to Diversity, Equity, and Inclusion

• Defining Diversity, Equity, and Inclusion

• Classifications of Diversity

• Components of Inclusion

• Role of DEI in Organizations

• Equity vs. Equality

• Practical Illustration

• Module One: Review Questions

Module Two: Dimensions of Diversity (I)

• Racial Diversity

• Ethnic Diversity

• Ability Diversity

• Gender Diversity

• Age Diversity

• Practical Illustration

• Module Two: Review Questions

Module Three: Dimensions of Diversity (Il)

• Religious Diversity

• Sexual Orientation

• Cultural Diversity

• Socioeconomic Diversity

• Parental and Marital Status

• Practical Illustration

• Module Three: Review Questions

Module Four: Breaking Down Social Biases

• Unconscious Bias

• Stereotypes

• Prejudice

• Discrimination

• Harassment

• Practical Illustration

• Module Four: Review Questions

Module Five: Addressing Microaggressions

• Definition

• Categories

• Types

• The Harmful Effects

• Responding to Microaggressions

• Practical Illustration

• Module Five: Review Questions

Module Six: Communication Strategies

• Communication Barriers

• Verbal Communication Skills

• Non Verbal Communication Skills

• Implementing Inclusive Language

• Active Listening

• Practical Illustration

• Module Six: Review Questions

Module Seven: Inclusive Leadership

• Visible Commitment

• Effective Collaboration

• Awareness of Bias

• Curiosity of Others

• Cultural Intelligence

• Practical Illustration

• Module Seven: Review Questions

Module Eight: Prioritizing DEI in the Workplace

• Inclusive Recruiting and Hiring

• Providing Resources and Accessibility

• Practice Allyship

• Supporting Gender Identity

• Regular Check-Ins

• Practical Illustration

• Module Eight: Review Questions

Module Nine: Workplace Culture and Policies

• Writing a DEI Statement

• Zero-Tolerance Policy

• Handling Discrimination Complaints

• Equal Employment Opportunity

• Recognizing Holidays and Celebrations

• Practical Illustration

• Module Nine: Review Questions

Module Ten: Encouraging Respect and Belonging

• Sensitivity Training

• Ensuring Safe Spaces

• Applying Emotional Intelligence

• Intentional Inclusion

• Expressing Appreciation

• Practical Illustration

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Unconscious Bias

Module One: What is unconscious Bias?

• Definition

• How does it Work?

• Triggers

• Impact

• Practical Illustration

• Review Questions

Module Two: Types of Unconscious Bias (I)

• Affinity Bias

• Halo Effect

• Attribution Bias

• Confirmation Bias

• Practical Illustration

• Review Questions

Module Three: Types of Unconscious Bias (II)

• Horn Effect

• Contrast Effect

• Beauty Bias

• Height Bias

• Practical Illustration

• Review Questions

Module Four: Types of Unconscious Bias (III)

• Conformity Bias

• Gender Bias

• Name Bias

• Ageism Bias

• Practical Illustration

• Review Questions

Module Five: Effects on Company

• Recruitment

• Opinion

• Employee Turnover

• Reputation

• Practical Illustration

• Review Questions

Module Six: Mitigating Unconscious Bias

• Establish Expectations

• Feedback

• Expect Participation

• Train Employees

• Practical Illustration

• Review Questions

Module Seven: Training

• What to Include

• Who Should Be Trained?

• How to Conduct the Training

• Check for Understanding

• Practical Illustration

• Review Questions

Module Eight: Promote Inclusion

• Educate

• Celebrate Differences

• Listen to Employees

• Fortify Anti-Discrimination Policies

• Practical Illustration

• Review Questions

Module Nine: Benefits

• Workplace Culture

• Ethical

• Financial

• Legal

• Practical Illustration

• Review Question

Module Ten: Handling Complaints

• Gather Information

• Examine Complaints

• Talk and Listen

• Take Action

• Practical Illustration

• Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Communication Strategies

Module One: The Big Picture

• What is Communication?

• How Do We Communicate?

• Other Factors in Communication

Module Two: Understanding Communication Barriers

• An Overview of Common Barriers

• Language Barriers

• Cultural Barriers

• Differences in Time and Place

Module Three: Paraverbal Communication Skills

• The Power of Pitch

• The Truth about Tone

• The Strength of Speed

Module Four: Non-Verbal Communication

• Understanding the Mehrabian Study

• All about Body Language

• Interpreting Gestures

Module Five: Speaking Like a STAR

• S = Situation

• T = Task

• A = Action

• R = Result

• Summary

Module Six: Listening Skills

• Seven Ways to Listen Better

• Understanding Active Listening

• Sending Positive Signals

Module Seven: Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

Module Eight: Appreciative Inquiry

• The Purpose of AI

• The Four Stages

• Examples and Case Studies

Module Nine: Mastering the Art of Conversation

• Level One: Discussing General Topics

• Level Two: Sharing Ideas and Perspectives

• Level Three: Sharing Personal Experiences

• Our Top Networking Tips

Module Ten: Advanced Communication Skills

• Understanding Precipitating Factors

• Establishing Common Ground

• Using "I" Messages

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Office Health and Safety

Module One: Common Winter Illnesses (I)

• Cold

• Cold Sores

• Influenza

• Pneumonia

• Case Study

• Module One: Review Questions

Module Two: Common Winter Illnesses II

• Conjunctivitis

• Sore Throat

• Strep Throat

• Norovirus/ Viral Gastroenteritis

• Case Study

• Module Two: Review Questions

Module Three: Cold/ Cold Sores

• How it Spreads

• Symptoms

• Treatment

• Prevention

• Case Study

• Module Three: Review Questions

Module Four: Influenza

• How it Spreads

• Symptoms

• Treatment

• Prevention

• Case Study

• Module Four: Review Questions

Module Five: Pneumonia

• How it Spreads

• Symptoms

• Treatment

• Prevention

• Case Study

• Module Five: Review Questions

Module Six: Sore Throat/ Strep Throat

• How it Spreads

• Symptoms

• Treatment

• Prevention

• Case Study

• Module Six: Review Questions

Module Seven: Norovirus/ Viral Gastroenteritis

• How it Spreads

• Symptoms

• Treatment

• Prevention

• Case Study

• Module Seven: Review Questions

Module Eight: Keeping Office Clean

• Dusting

• HEPA Filters

• Disinfecting Surfaces

• Trash Disposal

• Case Study

• Module Eight: Review Questions

Module Nine: Stay/ Go Home

• Offer Paid Sick Days

• Early Release With Pay

• Alternative Work Days

• Work From Home

• Case Study

• Module Nine: Review Questions

Module Ten: Emergency Response Plan (ERP)

• Develop an ERP

• Communicate your ERP

• Evaluate your ERP

• Revise your ERP

• Case Study

• Module Ten: Review Question

Module Ten: Review Question

• Completion of Action Plans and Evaluations

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Sensitivity Training

Module One: Introduction to Sensitivity Training

• Definition

• History

• Who Needs it?

• Goals

• Knowledge Check

Module Two: Benefits

• Raising Awareness

• Interaction

• Behavioral Changes

• Productive Workplace

• Knowledge Check

Module Three: Stereotypes

• Explicit

• Implicit

• Purpose

• Effects

• Knowledge Check

Module Four: Discrimination

• Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Five: Stereotypes

• Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Six: Employer Responsibility

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Seven: Employer Responsibilities

• Disabilities

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Eight: Employer Responsibilities

• HR and Best Practices

• Elephant in the Room

• Overcoming Stereotypes

• Knowledge Check

Module Nine: Handling Complaints (I)

• Develop Process

• Publish Process

• Train Employees

• Assess the Effectiveness of the Process

• Knowledge Check

Module Ten: Handling Complaints (II)

• Gather Information from the Complainant

• Evaluate the Credibility of the Complaint

• Interview Those Involved

• Take Action Against the Offender

• Knowledge Check

Module Eleven: Assignment Review / Wrap Up