Soft Skills are the thinking, behaviors and personality traits that each of us bring to the workforce. Now, more than ever, employers are seeking professionals who exhibit the soft skills needed to help their organizations thrive in an ever changing market. Our FSTS Soft Skill Training Bundle supports learning for a variety of soft skills, providing you with expertise and competencies that will enhance your value within your organization. This FSTS SST Bundle includes these 6 courses:

1. Creative Problem Solving
2. Interpersonal Skills
3. Ten Soft Skills You Need
4. Communication Strategies
5. Time Management
6. Networking Within the Company

Course Outline:



Creative Problem Solving

Module One: The Problem Solving Method

• What is a Problem?

• What is Creative Problem Solving?

• What are the Steps in the Creative Solving Process?

Module Two: Information Gathering

• Understanding Types of Information

• Identifying Key Questions

• Methods of Gathering Information

Module Three: Problem Definition

• Defining the Problem

• Determining Where the Problem Originated

• Defining the Present State and the Desired State

• Stating and Restating the Problem

• Analyzing the Problem

• Writing the Problem Statement

Module Four: Preparing for Brainstorming

• Identifying Mental Blocks

• Removing Mental Blocks

• Stimulating Creativity

Module Five: Generating Solutions (I)

• Brainstorming Basics

• Brainwriting and Mind Mapping

• Duncker Diagrams

Module Six: Generating Solutions (II)

• The Morphological Matrix

• The Six Thinking Hats

• The Blink Method

Module Seven: Analyzing Solutions

• Developing Criteria

• Analyzing Wants and Needs

• Using Cost/Benefit Analysis

Module Eight: Selecting a Solution

• Doing a Final Analysis

• Paired Comparison Analysis

• Analyzing Potential Problems

Module Nine: Planning Your Next Steps

• Identifying Tasks

• Identifying Resources

• Implementing, Evaluating, and Adapting

Module Ten: Recording Lessons Learned

• Planning the Follow-Up Meeting

• Celebrating Successes

• Identifying Improvements

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Interpersonal Skills

Module One: Verbal Communication Skills

• Listening vs. Hearing

• Asking Questions

• Communicating with Power

Module Two: Non-Verbal Communication Skills

• Body Language

• The Signals You Send

• It’s Not What You Say, it’s How You Say It

Module Three: Making Small Talk and Moving Beyond

• The Four Levels of Conversation

Module Four: Moving the Conversation Along

• Asking for Examples

• Using Repetition

• Using Summary Questions

• Asking for Clarity

Module Five: Remembering Names

• Creating Powerful Introductions

• Using Mnemonics

• If you Forget…

Module Six: Influencing Skills

• Seeing the Other Side

• Building a Bridge

• Giving In vs. Giving Up

Module Seven: Bringing People to Your Side

• A Dash of Emotion

• Plenty of Facts

• Bringing It All Together

Module Eight: Sharing Your Opinion

• Using I-Messages

• Disagreeing Constructively

• Building Consensus

Module Nine: Negotiation Basics

• Preparation

• Opening

• Bargaining

• Closing

Module Ten: Making an Impact

• Creating a Powerful First Impression

• Assessing a Situation

• Being Zealous without Being Offensive

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Ten Soft Skills You Need

Module One: What are Soft Skills?

• Definition of Soft Skills

• Empathy and the Emotional Intelligence Quotient

• Professionalism

• Learned vs. Inborn Traits

• Case Study

• Module One: Review Questions

Module Two: Soft Skill 1- Communication

• Ways We Communicate

• Improving Non-Verbal Communication

• Listening

• Openness and Honesty

• Case Study

• Module Two: Review Questions

Module Three: Soft Skill 2 - Teamwork

• Identifying Capabilities

• Get Into Your Role

• Learn the Whole Process

• The Power of Flow

• Case Study

• Module Three: Review Questions

Module Four: Soft Skill 3 - Problem Solving

• Define the Problem

• Generate Alternative Solutions

• Evaluate the Plans

• Implementation and Re-evaluation

• Case Study

• Module Four: Review Questions

Module Five: Soft Skill 4 - Time Management

• The Art of Scheduling

• Prioritizing

• Managing Distractions

• The Multitasking Myth

• Case Study

• Module Five: Review Questions

Module Six: Soft Skill 5 and 6 - Attitude and Work Ethic

• What Are You Working For?

• Caring for Others vs. Self

• Building Trust

• Work Is Its Own Reward

• Case Study

• Module Six: Review Questions

Module Seven: Soft Skill 7 - Adaptability/Flexibility

• Getting over the “Good Old Days” Syndrome

• Changing to Manage Process

• Changing to Manage People

• Demonstrating Your Adaptability

• Case Study

• Module Seven: Review Questions

Module Eight: Soft Skill 8 – Self Confidence

• Confident Traits

• Self-Questionnaire

• Sure-fire Confidence Building Tactics

• Build Up Others

• Case Study

• Module Eight: Review Questions

Module Nine: Soft Skill 9 - Ability to Learn From Criticism

• Accepting that we make mistakes

• Listen with an Open Mind

• Analyze and Learn

• Clear the Air

• Case Study

• Module Nine: Review Questions

Module Ten: Soft Skill 10 - Networking

• Redefining Need

• Identifying Others’ Interests

• Reaching Out

• When to Back Off

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Communication Strategies

Module One: The Big Picture

• What is Communication?

• How Do We Communicate?

• Other Factors in Communication

Module Two: Understanding Communication Barriers

• An Overview of Common Barriers

• Language Barriers

• Cultural Barriers

• Differences in Time and Place

Module Three: Paraverbal Communication Skills

• The Power of Pitch

• The Truth about Tone

• The Strength of Speed

Module Four: Non-Verbal Communication

• Understanding the Mehrabian Study

• All about Body Language

• Interpreting Gestures

Module Five: Speaking Like a STAR

• S = Situation

• T = Task

• A = Action

• R = Result

• Summary

Module Six: Listening Skills

• Seven Ways to Listen Better

• Understanding Active Listening

• Sending Positive Signals

Module Seven: Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

Module Eight: Appreciative Inquiry

• The Purpose of AI

• The Four Stages

• Examples and Case Studies

Module Nine: Mastering the Art of Conversation

• Level One: Discussing General Topics

• Level Two: Sharing Ideas and Perspectives

• Level Three: Sharing Personal Experiences

• Our Top Networking Tips

Module Ten: Advanced Communication Skills

• Understanding Precipitating Factors

• Establishing Common Ground

• Using "I" Messages

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Time Management

Module One: Goal Setting

• The Three P’s

• S.M.A.R.T. Goals

• Prioritizing Your Goals

• Visualization

Module Two: Prioritizing Your Time

• The 80/20 Rule

• The Urgent vs. Important Matrix

• Assertiveness

Module Three: Planning Wisely

• Productivity Journal

• The Glass Jar

• Chunk, Block, and Tackle

• “Ready, Fire, Aim!”

Module Four: Tackling Procrastination

• Why We Procrastinate

• Overcome Procrastination

• “Eat That Frog!”

Module Five: Crisis Management

• Managing Crisis

• Creating a Plan

• Executing the Plan

• Lessons Learned

Module Six: Organizing Your Workspace

• De-Clutter

• Workflow

• E-mail

• Calendars

Module Seven: Delegating Made Easy

• When to Delegate

• To Whom Should You Delegate?

• How Should You Delegate?

• Maintaining Control

• The Importance of Full Acceptance

Module Eight: Setting a Ritual

• What is a Ritual?

• Ritualizing Sleep, Meals, Exercise

• Examples of Rituals

• Using Rituals to Maximize Time

Module Nine: Meeting Management

• Determine Necessity

• Using the PAT Approach

• Building the Agenda

• Staying focused

• Providing Value

Module Ten: Alternatives to Meetings

• Instant Messaging

• Teleconferencing

• E-mail

• Collaborating Apps

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Networking Within the Company

Module One: The Benefits of Networking at Work

• Gain Connections

• Share Knowledge

• Increase Opportunity

• Improve Image

• Case Study

• Module One: Review Questions

Module Two: Networking Obstacles

• Definitions of Networking

• Personality Traits

• Cultural Barriers

• Personal Pride

• Case Study

• Module Two: Review Questions

Module Three: Networking Principles

• Relationships

• Listen

• Offer Value

• Build Trust

• Case Study

• Module Three: Review Questions

Module Four: How to Build Networks

• Meet New People

• Be Polite

• Follow up

• Develop Relationships

• Case Study

• Module Four: Review Questions

Module Five: Recognize Networking Opportunities

• Formal Networking

• Informal Networking

• Workday Opportunities

• Be Ready

• Case Study

• Module Five: Review Questions

Module Six: Common Networking Mistakes

• People

• Following Through

• Expectations

• Unprofessional

• Case Study

• Module Six: Review Questions

Module Seven: Develop Interpersonal Relationships

• Being Genuine

• Dialogue

• Maintain Boundaries

• Invest Time

• Case Study

• Module Seven: Review Questions

Module Eight: Online Networking Tools

• Social Networks (LinkedIn, Twitter, Facebook)

• Blogs

• Chat Rooms

• Email

• Case Study

• Module Eight: Review Questions

Module Nine: Time Management

• Contacts

• Group Activities

• Connect Online

• Schedule Network Activities

• Case Study

• Module Nine: Review Questions

Module Ten: Maintaining Relationships over Time

• Connect Regularly

• Honesty

• Personal Attention

• Limit Networks

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up