Are you ready to take that next step in your professional career? Do you have the skills and qualities needed to be an effective leader? The FSTS Leadership Development Bundle is designed to get you ready to move up to that next level. Whatever the industry, today's workforce demands leaders with skill, competence, and a commitment to people and service. Develop the skills that you're ready for, and step into your next leadership role. The FSTS LD Bundle includes these 6 courses:

1. Leadership and Influence
2. Supervising Others
3. Coaching and Mentoring
4. Teamwork and Team Building
5. Servant Leadership
6. Being a Likeable Boss

Course Outline:



Leadership and Influence

Module One: The Evolution of Leadership

• Defining Leadership

• Characteristics of a Leader

• Leadership Principles

• A Brief History of Leadership

• Historical Leaders

• Modern Leaders

• The Great Man Theory

• The Trait Theory

• Transformational Leadership

• Summary

Module Two: Situational Leadership

• Telling

• Selling

• Participating

• Delegating

Module Three: A Personal Inventory

• An Introduction to Kouzes and Posner

• Model the Way

• Inspire a Shared Vision

• Challenge the Process

• Enable Others to Act

• Encourage the Heart

• A Personal Inventory

• Creating an Action Plan

• Set Leadership Goals

• Address the Goals

• Seek Inspiration

• Choose a Role Model

• Seek Experience

• Create a Personal Mission Statement

Module Four: Modeling the Way

• Determining Your Way

• Being an Inspirational Role Model

• Influencing Others Perspectives

Module Five: Inspiring a Shared Vision

• Choose Your Vision

• Communicate Your Vision

• Identify the Benefit for Others

Module Six: Challenging the Process

• Innovate

• Improve

• Lobby for Change

Module Seven: Enabling Others to Act

• Encouraging Growth in Others

• Creating Mutual Respect

• The Importance of Trust

Module Eight: Encouraging the Heart

• Sharing Rewards

• Celebrating Accomplishments

• Making Celebration Part of Your Culture

Module Nine: Basic Influencing Skills

• The Art of Persuasion

• The Principles of Influence

• Creating an Impact

Module Ten: Setting Goals

• Setting SMART Goals

• Creating a Long-Term Plan

• Creating a Support System

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Supervising Others

Module One: Setting Expectations

• Define Requirements

• Identify Opportunities

• Verbal Expectations

• Written Expectations

Module Two: Setting Goals

• Cascading Goals

• The SMART Way

• Helping Others Set Goals

Module Three: Assigning Work

• General Principles

• The Dictatorial Approach

• The Apple-Picking Approach

• The Collaborative Approach

Module Four: Degrees of Delegation

• Level One

• Level Two

• Level Three

Module Five: Implementing Delegation

• Deciding to Delegate

• To Whom Should You Delegate?

• Providing Instructions

• Monitoring Results

• Troubleshooting

Module Six: Providing Feedback

• Characteristics

• Feedback Delivery Tools

• Informal Feedback

• Formal Feedback

Module Seven: Managing Your Time

• The 80/20 Rule

• Prioritizing with the Urgent-Important Matrix

• Productivity Journal

• Routines and Rituals

Module Eight: Resolving Conflict

• Conflict Resolution Process

• Maintaining Fairness

• Seeking Help from Within the Team

• Seeking Help from Outside the Team

Module Nine: Tips for Special Situations

• Being Promoted from within the Team

• Leading a New Team

• Taking on an Established Team

Module Ten: A Survival Guide for the New Supervisor

• Ask the Right Questions

• Go to Gemba

• Continue Learning

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Coaching and Mentoring

Module One: Defining Coaching and Mentoring

• What is Coaching?

• What is Mentoring?

• Introducing the GROW Model

Module Two: Setting Goals

• Goals in the context of GROW

• Identifying Appropriate Goal Areas

• Setting SMART Goals

Module Three: Understanding the Reality

• Getting a Picture of Where You Are

• Identifying Obstacles

• Exploring the Past

Module Four: Developing Options

• Identifying Paths

• Choosing Your Final Approach

• Structuring a Plan

Module Five: Wrapping it All Up

• Creating the Final Plan

• Identifying the First Step

• Getting Motivated

Module Six: The Importance of Trust

• What is Trust?

• Trust and Coaching

• Building Trust

Module Seven: Providing Feedback

• The Feedback Sandwich

• Providing Constructive Criticism

• Encouraging Growth and Development

Module Eight: Overcoming Roadblocks

• Common Obstacles

• Re-Evaluating Goals

• Focusing on Progress

Module Nine: Reaching the End

• How to Know When You’ve Achieved Success

• Transitioning the Coachee

• Wrapping it All Up

Module Ten: How Mentoring Differs from Coaching

• The Basic Differences

• Blending the Two Models

• Adapting the GROW Model for Mentoring

• Focusing on the Relationship

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Teamwork and Team Building

Module One: Defining Success

• What is a Team?

• Overview of Tuckman and Jensen’s Four-Phase Model

Module Two: Types of Teams

• The Traditional Team

• Self-Directed Teams

• E-Teams

Module Three: The First Stage of Team Development - Forming

• Hallmarks of This Stage

• What To Do As a Leader

• What To Do As a Team Member

Module Four: The Second Stage of Team Development - Storming

• The Hallmarks of This Stage

• What To Do As a Leader

• What To Do As a Team Member

Module Five: The Third Stage of Team Development - Norming

• The Hallmarks of This Stage

• What To Do As a Leader

• What To Do As a Team Member

Module Six: The Fourth Stage of Team Development - Performing

• Hallmarks of this Stage

• What To Do As a Leader

• What To Do As a Team Member

Module Seven: Team Building Activities

• Advantages and Disadvantages

• Team-Approved Activities

• Choosing a Location

Module Eight: Making the Most of Team Meetings

• Setting the Time and the Place

• The 50-Minute Meeting

• Celebrations of All Sizes

Module Nine: Solving Problems as a Team

• The Six Thinking Hats

• Brainstorming

• Building Consensus

Module Ten: Encouraging Teamwork

• Things to Do

• Things to Avoid

• Things to Consider

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Servant Leadership

Module One: What is Servant Leadership?

• A Desire to Serve

• Share the Power

• Putting Others First

• Helping Employees Grow

• Case Study

• Module One: Review Questions

Module Two: Leadership Practices

• Democratic Leadership Style

• Laissez-Faire Style

• Leading by Example

• Path-Goal Theory

• Case Study

• Module Two: Review Questions

Module Three: Share the Power

• Being Empathetic

• Learn to Delegate

• Shared Success

• When to get Involved

• Case Study

• Module Three: Review Questions

Module Four: Characteristics of a Servant Leader

• Listening Skills

• Persuasive Powers

• Recognize Opportunities

• Relate to Employees

• Case Study

• Module Four: Review Questions

Module Five: Barriers to Servant Leadership

• Excessive Criticism

• Difficulty Delegating

• Sitting on the Sidelines

• Demands from Employees

• Case Study

• Module Five: Review Questions

Module Six: Building a Team Community

• Identify Group Needs

• Complement Member Skills

• Create Common Goals

• Encourage Communication

• Case Study

• Module Six: Review Questions

Module Seven: Be a Motivator

• Create a Challenge

• Provide Resources

• Request Input

• Offer Incentives

• Case Study

• Module Seven: Review Questions

Module Eight: Be a Mentor

• Establish Goals

• Praise and Criticism

• A Supportive Environment

• Open Door Policy

• Case Study

• Module Eight: Review Questions

Module Nine: Training Future Leaders

• Offer Guidance and Advice

• Identify Skill Sets

• Methods of Feedback

• Establish Long Term Goals

• Case Study

• Module Nine: Review Questions

Module Ten: Self-Reflection

• Keep a Journal

• Identify Strengths and Weaknesses

• Identify Needs

• Create Goals

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Being a Likeable Boss Being a Likeable Boss

Module One: Is it Better to be Loved or Feared?

• The Case for Fear

• The Case for Love

• The Case against both

• The Middle Ground

• Case Study

• Module One: Review Questions

Module Two: Leadership as Service

• Top down Hierarchies

• The Bottom-Up Perspective

• Know Your Employees

• Genuine Empathy and the Power to Lead

• Case Study

• Module Two: Review Questions

Module Three: Leadership by Design

• Begin with the End in Mind

• Goals

• Values

• Mission Statement

• Case Study

• Module Three: Review Questions

Module Four: Understanding Motivation

• Dramatism

• The Pentad

• Guilt and Redemption

• Identification

• Case Study

• Module Four: Review Questions

Module Five: Constructive Criticism

• What are your intentions?

• A Positive Vision of Success

• Feedback Sandwich

• Following Up vs. Badgering

• Case Study

• Module Five: Review Questions

Module Six: The Importance of Tone

• Lighting a Fire

• Putting out a Fire

• Adult vs. Parent

• Changing the Script

• Case Study

• Module Six: Review Questions

Module Seven: Trusting Your Team

• Dangers of Micromanaging

• Delegation and Anxiety

• Aces in their Places

• Celebrating Success

• Case Study

• Module Seven: Review Questions

Module Eight: Earning Your Team’s Trust

• Honesty

• Consistency

• Availability

• Openness

• Case Study

• Module Eight: Review Questions

Module Nine: Building and Reinforcing Your Team

• Identify Strengths and Weaknesses

• Identify Team Roles

• Design Exercises with Specific Goals

• What to Avoid

• Case Study

• Module Nine: Review Questions

Module Ten: You are the Boss of You

• Who would you follow?

• Self Awareness

• Self Improvement

• Keeping your Balance

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up