BUY COURSE NOW - online self directed

Taking control over the emotions that shape our lives can have powerful effects. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization, and support you in maximizing your personal and professional success.

*This course pairs well with Social Intelligence for those looking to broaden their social soft skills

Course Objectives:

• Define emotional intelligence and emotions
  • Identify the components of emotional intelligence
  • Identify tools to gain control over emotions
  • Determine effective verbal and nonverbal communication skills
  • Successfully execute conflict resolution and manage relationships with others
  • Identify the benefits of being emotionally aware
  • Recognize ways to apply emotional intelligence in the workplace
  • Determine ways to make a great impression on others



Course Outline:



Developing Emotional Intelligence

Module One: Introduction to Emotional Intelligence

• Defining Emotional Intelligence

• The Importance of EI

• Who Needs Emotions?

• EQ vs. IQ

• Practical Illustration

• Module One: Review Questions

Module Two: The Components of EI

• Self-Management

• Self-Awareness

• Social Skills

• Internal Motivation

• Empathy

• Practical Illustration

• Module Two: Review Questions

Module Three: Tools to Gain Control

• Journaling

• Meditation and Mindfulness

• Identifying Emotional Triggers

• Breathing Techniques

• Taking a Break

• Practical Illustration

• Module Three: Review Question

Module Four: Verbal Communication Skills

• Active Listening

• Asking Questions

• Consider Your Audience

• Choosing Your Words

• Be Authentic

• Practical Illustration

• Module Four: Review Questions

Module Five: Nonverbal Communication Skills

• Body Language

• Tone Matters

• Facial Expressions

• Eye Contact

• Distance and Personal Space

• Practical Illustration

• Module Five: Review Questions

Module Six: Managing Relationships With Others

• Building Rapport

• Respond, Don’t React

• Show Gratitude

• Finding Common Ground

• Setting Boundaries

• Practical Illustration

• Module Six: Review Questions

Module Seven: Overcoming Obstacles

• Recognizing our Mistakes

• Disagreeing Constructively

• Remaining Calm

• Being Open to Perspectives

• The Power of Forgiveness

• Practical Illustration

• Module Seven: Review Questions

Module Eight: Application to Business Practices

• Working as a Team

• Setting Business Goals

• Interviewing for Successful Hires

• Giving and Receiving Feedback

• Customer Experience and Rapport

• Practical Illustration

• Module Eight: Review Questions

Module Nine: Benefits of Being Emotionally Aware

• Strong Relationships

• Managing Change

• Reduce Stress and Anxiety

• Improved Decision Making

• Boost Employee Morale

• Practical Illustration

• Module Nine: Review Questions

Module Ten: Making an Impact

• Powerful First Impressions

• Maintaining Composure

• Inspiring Leadership

• Gaining Self-Confidence

• Patience and Practice

• Practical Illustration

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up