BUY COURSE NOW - online self directed

Delivering Constructive Criticism, when done correctly, can provide many positive benefits to your organization. This workshop is designed to provide participants the tools and skills to realize these benefits. It creates the ability for management to nullify problematic behaviors and develop well rounded and productive relationships with employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

*This course pairs well with Appreciative Inquiry for managers and team leaders

Course Objectives:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Course Outline:



Delivering Constructive Criticism

Module One: When Should Feedback Occur?

• Repeated Events or Behavior

• Breaches in Company Policy

• Beyond Informal Feedback

• Immediately

• Case Study

• Module One: Review Questions

Module Two: Preparing and Planning

• Gather Facts on the Issue

• Practice Your Tone

• Create an Action Plan

• Keep Written Records

• Case Study

• Module Two: Review Questions

Module Three: Choosing a Time and Place

• Ensure Humility

• Private vs. Public

• Face to Face

• Create a Safe Atmosphere

• Case Study

• Module Three: Review Questions

Module Four: During the Session (I)

• The Feedback Sandwich

• Monitor Body Language

• Check for Understanding

• Practice Active Listening

• Case Study

• Module Four: Review Questions

Module Five: During the Session (II)

• Set Goals

• Be Collaborative

• Ask for a Self-Assessment

• Keep Emotions in Check

• Case Study

• Module Five: Review Questions

Module Six: Setting Goals

• SMART Goals

• The Three Ps

• Ask for Input

• Be as Specific as Possible

• Case Study

• Module Six: Review Questions

Module Seven: Diffusing Anger or Negative Emotions

• Choose the Correct Words

• Stay on Topic

• Empathize

• Avoid "You” Messages

• Case Study

• Module Seven: Review Questions

Module Eight: What Not to Do

• Attacking or Blaming

• Not Providing a Chance to Speak

• Being Condescending

• Becoming Emotional

• Case Study

• Module Eight: Review Questions

Module Nine: After the Session (I)

• Follow-up Meeting

• Being Available

• Be Specific

• Provide Support

• Case Study

• Module Nine: Review Questions

Module Ten: After the Session (II)

• Focus on the Future

• Measuring Results

• Following the Action Plan

• What If…?

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up