BUY COURSE NOW - online self directed

With our Crisis Management workshop, participants will learn to develop the skills needed to recognize, manage or avert issues of impact within an organization. Having a clear and effective program and plan is critical not only to your survival, but to the profitability of your company. Crisis Management helps participants learn to identify risk, and assess the situation and respond appropriately, in addition to learning how to recognize the warning signs to help avoid situations of impact altogether.

Course Objectives:

• Identify potential risks
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Identify concerning behaviors
• Know what a trigger is and how it may escalate
• Understand the proper response to an event

Course Outline:



Crisis Management

Module One: Crisis

• Internal Risks

• External Risks

• Aggression

• Violence

• Case Study

• Module One: Review Questions

Module Two: Workplace Violence

• Threats

• Damage

• Psychological Acts

• Physical Acts

• Case Study

• Module Two: Review Questions

Module Three: Myths

• Violence Just Happens

• It Is Uncommon

• Problems Will Solve Themselves

• It Is Not Possible to Prevent Violence

• Case Study

• Module Three: Review Questions

Module Four: Escalation

• Threats

• Stalking and Bullying

• Injury

• Death

• Case Study

• Module Four: Review Questions

Module Five: Concerning Behaviors

• Disruptive

• Emotional Abuse

• Anxiety

• Examples of Behavior

• Case Study

• Module Five: Review Questions

Module Six: Domestic Violence Indicators

• Disruptive Calls

• Poor Concentration

• Bruising

• Absences

• Case Study

• Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

• Reprimands and Terminations

• Financial Strain

• Loss of Loved One

• Perceived Slights

• Case Study

• Module Seven: Review Questions

Module Eight: Conflict Dangers

• Triggers

• Action Point

• Flashpoint

• Identify

• Case Study

• Module Eight: Review Questions

Module Nine: Response

• Note Areas of Concern

• Discuss It

• Report It

• Report Extreme Cases to HR/Tip Line

• Case Study

• Module Nine: Review Questions

Module Ten: Strategies

• Policies

• Programs

• Emergency Procedures

• Train Employees

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up