BUY COURSE NOW - online self directed

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide learners the understanding and techniques for both personal and professional communication.

*This course pairs well with Civility in the Workplace and/or Conflict Resolution, to enhance communication and networking soft skills

Course Objectives:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others

Course Outline:


Communication Strategies

Module One: The Big Picture

• What is Communication?

• How Do We Communicate?

• Other Factors in Communication

Module Two: Understanding Communication Barriers

• An Overview of Common Barriers

• Language Barriers

• Cultural Barriers

• Differences in Time and Place

Module Three: Paraverbal Communication Skills

• The Power of Pitch

• The Truth about Tone

• The Strength of Speed

Module Four: Non-Verbal Communication

• Understanding the Mehrabian Study

• All about Body Language

• Interpreting Gestures

Module Five: Speaking Like a STAR

• S = Situation

• T = Task

• A = Action

• R = Result

• Summary

Module Six: Listening Skills

• Seven Ways to Listen Better

• Understanding Active Listening

• Sending Positive Signals

Module Seven: Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

Module Eight: Appreciative Inquiry

• The Purpose of AI

• The Four Stages

• Examples and Case Studies

Module Nine: Mastering the Art of Conversation

• Level One: Discussing General Topics

• Level Two: Sharing Ideas and Perspectives

• Level Three: Sharing Personal Experiences

• Our Top Networking Tips

Module Ten: Advanced Communication Skills

• Understanding Precipitating Factors

• Establishing Common Ground

• Using "I" Messages

Module Eleven: Assignment Review / Wrap Up