BUY COURSE NOW - online self directed

Civility In The Workplace is a training program designed to focus on improving industry bottom line through social awareness and examining interaction cause and effect.
This workshop introduces the concept of civility, highights some of the skills needed to effectively practice civil behavior, and examines some of the different ways organizations can systematize civility in the workplace. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

*This course pairs well with Conflict Resolution and/or Communication Strategies, to enhance communication and networking soft skills

Course Objectives:

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators
• Understand the costs of incivility, as well as the rewards of civility, within the workplace
• Learn practical ways of practicing workplace etiquette
• Learn the basic styles of conflict resolution
• Learn skills in diagnosing the causes of uncivil behavior
• Understand the role of forgiveness and conflict resolution
• Understand the different elements of effective communication
• Learn specific interventions that can be utilized when there’s conflict within the workplace
• Learn a recommended procedure for systematizing civil behavior within the workplace
• Learn facilitative communication skills, such as listening and appreciative inquiry

Course Outline:


Civility in the Workplace

Module One: Introduction

• What is Uncivil Behavior?

• Three Reasons Why You Should be Civil

• Dealing with Difficult Personalities

• Costs and Rewards

• Case Study

• Review Questions

Module Two: Effective Work Etiquette

• Greetings

• Respect

• Involvement

• Being Politically Correct

• Case Study

• Review Questions

Module Three: Costs and Rewards

• Incivility and the Costs

• Civility and the Rewards

• Four Causes of Incivility

• How to Overcome It

• Case Study

• Review Questions

Module Four: Conflict Resolution

• Collaborating

• Competing

• Compromising

• Accommodating

• Avoiding

• Case Study

• Review Questions

Module Five: Getting to the Cause

• Examining the Root Cause

• Creating a Cause and Effect Diagram

• Forgiveness

• Benefits of Resolution

• Case Study

• Review Questions

Module Six: Communication

• Para-verbal Communication

• Non-Verbal Communication

• Listening Skills

• Appreciative Inquiry

• Case Study

• Review Questions

Module Seven: Negotiation

• Three Sides to Incivility

• Mediation

• Arbitration

• Creative Problem Solving

• Case Study

• Review Questions

Module Eight: Identifying Your Need

• Completing a Needs Analysis

• Focus Groups

• Observations

• Anonymous Surveys

• Case Study

• Review Questions

Module Nine: Writing a Civility Policy

• Designating the Core Group

• Defining what is Unacceptable Behavior

• Defining the Consequence

• Writing the Policy

• Case Study

• Review Questions

Module Ten: Implementing the Policy

• The First Steps

• Training

• Addressing Complaints

• Enforcing Violators

• Case Study

• Review Questions

Module Eleven: Assignment Review / Wrap Up