BUY COURSE NOW - online self directed

This course examines the basics of standard Business Etiquette - consideration of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions, conversation skills, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Our Business Etiquette workshop will help participants look and sound their best, no matter what the situation.

Course Objectives:

• Define etiquette and demonstrate its value to a company or organization
• Understand the guidelines on how to make effective introductions
• Identify the 3 C’s of a good impression
• Understand how to use a business card effectively
• Identify and practice ways to remember people's names
• Identify the 3 steps in giving a handshake
• Enumerate the four levels of conversation and provide an example for each
• Understand place settings, napkin etiquette and basic table manners
• Understand the meaning of colors in dressing for success
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code

Course Outline:


Business Etiquette

Module One: Understanding Etiquette

• Etiquette Defined

• The Importance of Business Etiquette

Module Two: Networking for Success

• Creating an Effective Introduction

• Making a Great First Impression

• Minimizing Nervousness

• Using Business Cards Effectively

• Remembering Names

Module Three: The Meet and Greet

• The Three-Step Process

• The Four Levels of Conversation

Module Four: Dining in Style

• Understanding Your Place Setting

• Using Your Napkin

• Eating Your Meal

• Sticky Situations and Possible Solutions

Module Five: Eating Out

• Ordering in a Restaurant

• About Alcoholic Beverages

• Paying the Bill

• Tipping

Module Six: Business Email Etiquette

• Addressing Your Message

• Grammar and Acronyms

• Top 5 Technology Tips

Module Seven: Telephone Etiquette

• Developing an Appropriate Greeting

• Dealing with Voicemail

• Dos and Don’ts

Module Eight: The Written Letter

• Thank You Notes

• Formal Letters

• Informal Letters

Module Nine: Dressing for Success

• The Meaning of Colors

• Interpreting Common Dress Codes

• Deciding What to Wear

Module Ten: International Etiquette

• General Rules

• Important Points

• Preparation Tips

Module Eleven: Assignment Review / Wrap Up