BUY COURSE NOW - online self directed

In the Administrative Support course, participants will learn the core skills needed to use resources efficiently, manage time wisely, communicate effectively, and collaborate with others skillfully.

Administrative assistants are a key part of most office environments. They work diligently, ensuring that the business runs smoothly and efficiently. This workshop will give new Administrative Assistants tools that will make them that person that the office can't live without, while providing experience and new tools that will make them more efficient and valuable than ever.

Course Objectives:

• Getting Organized
• Managing time more effectively
• Prioritizing time to get it all done
• Completing special tasks
• Improving verbal communication skills
• Becoming aware of non-verbal communication skills
• Learning about self-empowerment
• Working with managers



Course Outline:


Administrative Support

Module One:: Getting Organized (l) (l)

• Your Workspace

• Using a To-Do Book

• Project Management Techniques

Module Two: Getting Organized (ll)(ll)

• E-Mails

• Managing Electronic Files

• Tracking the Paper trail

• Making the Most of Voice Mail

Module Three: Managing Time

• Managing Your Time

• Keeping Others on Track

• Maintaining Schedules

Module Four: Getting It All Done On Time

• Prioritizing

• Staying on Track

• Goal Setting

Module Five: Special Tasks

• Planning Small Meetings

• Planning Large Meetings

• Organizing Travel

Module Six: Verbal Communication Skills

• Listening vs. Hearing

• Asking Questions

• Communicating with Power

Module Seven: Non-Verbal Communication Skills

• Body Language

• The Signals You Send to Others

• It’s Not What You Say, it’s How You Say It

Module Eight: Empowering Yourself

• Being Assertive

• Resolving Conflict

• Building Consensus

• Making Decisions

Module Nine: The Team of Two

• Working with Your Manager

• Influencing Skills

• What to Do in Difficult Situations

Module Ten: Taking Care of Yourself

• Ergonomics

• Stress Management

• Dealing with a Heavy Workload

Module Eleven: Assignment Review / Wrap Up